Frequently Asked Questions
Everything you need to know about our premium merino wool collection.
How should I care for my merino wool garments?
To maintain the longevity of your items, we recommend hand washing in cool water with a wool-specific detergent. Always lay flat to dry and avoid wringing or hanging, as this can cause the fibers to stretch.
Do you offer international shipping?
Yes, Merino-Store ships worldwide. Shipping costs and delivery times vary depending on your location, and these details will be calculated at checkout.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a domestic or international return.
Is your wool ethically sourced?
Absolutely. We only partner with suppliers who adhere to strict animal welfare standards and are certified non-mulesed. Sustainability and ethical treatment are at the core of our brand.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. Because merino wool has natural stretch, we generally recommend ordering your true size for a standard fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.